What is your Teaware made from?
All Teaware and High Tea Accessories are made from vegan-friendly New Bone China, with every piece hand-painted or trimmed in 24ct gold.
What is New Bone China?
New Bone China is a type of China that, unlike the traditional Bone China, contains calcium oxide instead of animal bone ash. This makes New Bone China a great vegan option that is also finer, whiter and more durable than standard Bone China.
Where do you ship to?
Currently we ship worldwide via Australia Post.
What delivery service do you use?
All Cristina Re orders are shipped with Australia Post, and are shipped from our warehouse in Melbourne, Australia.
How long will my order take to arrive?
Please visit our Shipping and Returns page to obtain all information pertaining to the delivery of your order.
What does my order come packaged in?
Most Cristina Re Teaware and glassware items come packaged in our signature pink gift box with gold foiling.
Do you do returns or exchanges?
Please visit our returns & exchanges page for more information on this.
My order is damaged, what do I do?
If any pieces within your order have arrived to you damaged, please contact email@example.com with a photo of your damaged item as soon as possible so it can be assessed by a member of our team.
Does Cristina Re sell wholesale?
We do indeed sell wholesale and are stocked in over 1000 stores worldwide. Should you wish to stock and sell Cristina Re product, please contact firstname.lastname@example.org or click here to submit a Wholesale Enquiry (select Wholesale Application via the drop down menu.
What the care instructions for your Teaware?
We recommend that you hand wash all products where possible with warm soapy water. Do not place any teaware in the microwave.
Can I order a gift card?
Yes, we have different options available so please click here to browse.
I’m having trouble placing an order, who can help me?
Should you experience any difficulties when attempting to place an order via our website, please feel free to contact email@example.com and a member of our team will be able to assist you.
I’ve placed my order but my shipping details are incorrect, what do I do?
If you have entered your details incorrectly upon checkout and wish to have these amended, please contact firstname.lastname@example.org immediately so a member of our team can amend the details before your order is processed and shipped. Please note, if you incorrectly enter any details and do not request to amend them, we are not held liable.
Can I change my order once it’s been placed?
Once your order has been placed, we are unable to amend, alter or cancel any of the pieces or contents within the order.
How do I know if my order has been placed successfully?
Once your order has been placed, you will receive a confirmation email from Cristina Re that shall contain your order number. If you do not receive this email but you have still been charged, please check your junk folder. If you still have not found the e-mail, please contact email@example.com and a member of our team will look further into your order.
What methods of payment do you accept?
Cristina Re accepts VISA, MasterCard and PayPal. Please note we do not accept AMEX. Cristina Re also offers Afterpay as a payment service.
How do I use a promotional code?
Promotional codes can be applied at the checkout, and will be applied to your order before you reach the final stages of confirmation so that you are able to confirm the discounted price prior to ordering.
Are my details kept safe?
How can I receive notifications about upcoming sales and product releases?
By signing up to our newsletter, you will be the first to receive notifications in regards to upcoming sales, product releases, events and limited edition collaborations.
Do you engage and collaborate with influencers?
If you would like to promote or collaborate Cristina Re via social media, please contact firstname.lastname@example.org and a member of our team will get back to you.