What is our Teaware made from?

All Teaware and High Tea Accessories are made from vegan-friendly New Bone China, with every piece hand-painted or trimmed in 24ct gold.

What is New Bone China?

New Bone China is a type of China that unlike the traditional Bone China, contains calcium oxide instead of animal bone ash. This makes New Bone China a great vegan option that is also finer, whiter and more durable than standard Bone China.

Where do we ship to?

Currently we ship worldwide via Australia Post. 

What delivery service do we use?

All Cristina Re orders are shipped with Australia Post, and are shipped from our warehouse in Melbourne, Australia.

How long will my order take to arrive?

Please visit our Shipping and Returns page to obtain all information pertaining to the delivery of your order. 

What does my order come packaged in?

Most Cristina Re Teaware and glassware items are packaged in our signature pink gift box.

Do you do returns or exchanges?

Please visit our returns & exchanges page for more information on this.   

My order is damaged, what do I do?

If any pieces within your order have arrived to you damaged, please contact customersupport@cristinare.com with a photo of your damaged item as soon as possible so it can be assessed by a member of our team. 

Please note our products must be hand washed and cannot be put throught the dishwasher. We do not take responsibility for products that have not been handled with our gentle care instructions.

Do we also sell wholesale?

We do indeed stock retailers in over 1000 stores worldwide. If you are a specialty store, hospitality venue or hotel and would like to sell our products, we would love to hear from you. Please contact info@cristinare.com or click here to submit a Wholesale Enquiry (select Wholesale Application via the drop down menu.

What are our care instructions for our Teaware & Glassware?

All of our products are hand made, and of a delicate nature. We recommend that you hand wash all products with warm soapy water. Do not place any teaware in the dishwasher or microwave as this will destroy the real 24 carat gold paint.

Can I order an e-gift card?

Yes, we have different options available to make gifting easier, please click here to browse. 

I’m having trouble placing an order, who can help me?

Should you experience any difficulties when attempting to place an order via our website, please feel free to contact customersupport@cristinare.com and a member of our team will be able to assist you.

I’ve placed my order but my shipping details are incorrect, what do I do?

If you have entered your details incorrectly upon checkout and wish to have these amended, please contact customersupport@crisitnare.com immediately so a member of our team can amend the details before your order is processed and shipped. Please note, if you incorrectly enter any details and do not request to amend them, we are not held liable.

Can I change my order once it’s been placed?

Once your order has been placed, we are unable to amend, alter or cancel any of the pieces or contents within the order.

How do I know if my order has been placed successfully?

Once your order has been placed, you will receive a confirmation email from Cristina Re that shall contain your order number. If you do not receive this email but you have still been charged, please check your junk folder.  If you still have not found the e-mail, please contact customersupport@cristinare.com and a member of our team will look further into your order.

What methods of payment do you accept?

Cristina Re accepts VISA, MasterCard and PayPal. Please note we do not accept AMEX. Cristina Re also offers Afterpay as a payment service.

How do I use a promotional code?

Promotional codes can be applied at the checkout, and will be applied to your order before you reach the final stages of confirmation so that you are able to confirm the discounted price prior to ordering. 

Are my details kept safe?

Cristina Re is committed to ensuring your personal information is collected, used and held in accordance with the the Privacy Act 1988, the National Privacy Principles and general law. All information obtained in regards to your personal details is held safely and kept confidential. Should you require any additional information in regards to your privacy, please visit our Privacy Policy.

How can I receive notifications about upcoming sales and product releases?

By signing up to our newsletter, you will be the first to receive notifications in regards to upcoming sales, product releases, events and limited edition collaborations.

Do we engage and collaborate with influencers?

Yes we love to collaborate! If you would like to work with us via social media, please contact info@cristinare.com and a member of our team will get back to you.