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PAPER & PRINTING QUESTIONS:
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Q:
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Can I print using an inkjet or laser printer, or photocopy onto Cristina Re Designer Paper?
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Cristina Re’s A4 Reversible, Luxury Linen, and Eco Luxury Linen papers are laser and inkjet printer compatible, and suitable for photocopiers. When using inkjet printers, allow drying time for each sheet.
Cristina Re’s Designer Pattern, Designer Plain, Transparent Paper and Envelopes are laser printer and photocopier compatible, but not recommended for use with inkjet printers. When printing on Designer Card, set the paper type to “thick” or “card” in your printer settings. Please note that printing results may vary with different printers. Pretesting is recommended and results are not guaranteed. We recommend customers test one sheet on the machine they intend to use before purchasing a large amount of paper.
NB. Cristina Re Flocked Paper, Luxury Lustre and Embossed Card are not suitable for printing.
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Q:
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Can I buy the corrugated card featured in projects on the website and in the Creative Ideas Book from Cristina Re?
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To create the corrugated effect on Cristina Re card or paper, use a paper crimper, available at most Art and Craft stores.
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I have purchased the Cristina Re Transparent Paper, how do I achieve the best printing results?
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Cristina Re Transparent paper is most effective when used to create stunning layered effects. When printing, it is suitable for most laser printers and photocopiers and pre-testing is recommended. Inkjet printing is not recommended. Printing results cannot be guaranteed, as all printers vary in technology and quality. We suggest using a laser printer or a photocopier for the best results.
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Q:
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Can I print on Cristina Re Place Cards using the Printstation 3 CD?
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Because of the limitations of most printers, the Printstation 3 CD does not include a template for printing directly onto Place Cards, as they are too small to go through most printers.
We suggest printing your guests’ names onto paper and attaching them to the Place Cards with double-sided tape. Printstation 3 includes a template for printing place cards in this manner.
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Can I print on the Cristina Re Labels using Microsoft Word?
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Yes. You’ll need to set up a new label template. Using the following dimensions:
Top Margin : 0.35cm
Side Margin: 0.35cm
Vertical Pitch: 3.7cm
Horizontal Pitch: 6.85cm
Label Height: 3.1cm
Label Width: 6.35
Number Across:
Number Down: 4
Page size: A5 Landscape 21x14.8cm
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PRINTSTATION 3 PREMIUM QUESTIONS:
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Q:
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What is Printstation 3 Premium?
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Printstation 3 Premium is a stylish, interactive software package that allows anyone from just a beginner to a professional to design and print their own invitations, cards, gift tags, booklets, menus and more from home or in the office! From weddings and parties to showers and corporate events, Printstation is the ultimate creative tool for people of all ages.
Featuring more than a hundred print project templates, more than forty craft templates and ten designer fonts, Printstation has all you need to make your event a success!
Including interactive invitation-making tutorials, detailed step-by-step instructions on the most popular craft techniques, full colour photography and an extensive help menu it has never been easier or more fun to do-it-yourself! |
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Does Printstation 3 contain fonts?
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Yes, Printstation 3 is available with 10 Designer Fonts of various styles. You can also use the fonts you have loaded onto your computer. |
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Can I save my print project, so I can edit it later?
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| Yes, Printstation 3 allows you to save your work to your computer hard drive in a format that allows you to open your print project and edit it at any time. |
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Q:
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Can I adjust the margins of my print project?
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Yes, Printstation 3 has fully adjustable margins, allowing you to completely customize your print project. Simply click on the "Edit Margins" button located at the bottom right of your print project. |
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Will Printstation 3 work on my computer?
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The system requirements for Printstation 3 are:
MAC
Minimum Required: MAC OS: 10.3.9
- Processor Type: G3 PowerPC / Intel Solo
- Processor Speed: 500 Mhz / 1.0 Ghz
- Ram: 256 mb Recommended: MAC OS: 10.4.x / 10.5.x
- Processor Type: Intel Core 2 Duo
- Processor Speed: 1.8 Ghz
- Ram: 1 Gb
PC / WINDOWS
Minimum Required: Windows OS: XP
- Processor Type: AMD / Intel
- Processor Speed: 1.0 Ghz
- Ram: 256 mb Recommended: Windows OS: XP / Vista
- Processor Type: Intel
- Processor Speed: 1.8 Ghz
- Ram: 1 Gb
Other Requirements:
- Colour Display with a minimum resolution of 1024 X 768
- CD-Rom Drive
- An internet connection is required to access advanced online help.
Note: Whilst every effort is made to ensure the accuracy of System Requirements information, the successful operation and use of any software depends on the state and general health of each unique computer system. Printing results may vary according to individual printer capabilities.
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Can I save my project as a PDF to take to a professional printer?
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Yes, you can “print” your project to a PDF file, which can then be taken to a printer. You will need to have third party PDF writing software installed on your computer, such as Adobe Acrobat Professional or similar.
If you have a PDF writer installed:
Before you begin, make sure you save your print project to your computer first, so you have a copy that can be edited if you need to make changes. Click on the Print tab in the Print Projects menu, and then click the “Start Printing” button. Select “Adobe PDF” (or anything that has “PDF” as part of the name) from the range of printers listed under “Printers”. Press the print button and you will now have the option to save the file as a PDF document.
If you do not have a PDF writer installed:
Before you begin, make sure you save your print project to your computer first, so you have a copy that can be edited if you need to make changes. If your computer is unable to print to PDF, you will need to download or purchase a PDF printing / writing program. Many free programs are available for download via the internet. Try searching for “free PDF writer” on Google. Download and install the software, then follow the steps for making a PDF above. Please note: initially you may need to restart your computer, or restart Printstation 3 in order for the PDF writer to function. |
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Q:
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Why does the warning ‘invalid serial number’ appear when I try to install Printstation 3?
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| If your serial number contains the letter “I” or a number “1” it can be easily misread on the serial number insert provided with the software. Please try substituting these numbers and letters alternately when installing. If you experience further difficulties, please contact customer service:
+61 3 9495 6133 (business hours only)
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WEDDING PLANNER QUESTIONS:
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Will the planner work on my computer?
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System requirements for the Wedding Planner are:
- Compatible with PC Computers only
- Screen resolution is best at 1024 x 768
- 1.5GB of hard drive memory
- RAM: 64MB minimum, 128MB+ recommended
- Windows XP (32 bit) & Windows Vista
- Pentium 300MHz processor or faster
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Can I use the planner on more than one computer?
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Yes, you can register the planner on two computers. We can help you to copy the database over from where you first saved it. However, this means you will have to update both computers at the same time. We suggest using just one computer for your planning to avoid confusion. |
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How do I backup my data so it is safe?
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You should back up your Wedding Planner database to disk regularly in case something happens to your computer and you lose your files. Follow these steps to back up:
1. Locate Wedding Planner database (marzi.mdb)
2. For a default install, the database is located in C:\Program Files\Marziplanner\Database
3. Use a USB key to copy the file or burn the file to a CD
4. Keep your backup file safe. In the event of needing to re-install Wedding Planner, this will allow you to continue working with all your wedding data, picking up where you left off |
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What technical support is available to me?
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See Installation & Activation guides below for frequently asked questions about this program.
Customer service will help you with your questions during normal business hours (Monday-Friday, 9am-5pm EST). Please allow 48 hours response time to emails and messages.
1300 734 743
This e-mail address is being protected from spam bots, you need JavaScript enabled to view it
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INSTALLATION: How do I install the Wedding Planner?
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Simply insert the disk into the CD-ROM drive of your PC and follow the prompts. There is a quick start guide included inside the packaging to help you. |
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INSTALLATION: I experienced an error whilst installing the software, what do I do?
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Contact technical support (see contact details above) with a clear description of the problem.
Please Note: Wedding Planner is built using Microsoft dot net Version 2. If you experience a "version of dot net" error you can resolve this by visiting www.microsoft.com/downloads/details.aspx and following the prompts to install the correct version of dot net (Version 2) onto your PC. Once you have done this, try installing the Wedding Planner again. |
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ACTIVATION: How do I activate my copy of the Wedding Planner?
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A:
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After successfully installing the Wedding Planner, you will see a registration screen asking you for the serial number. Type the 29-digit code into the fields and insert your name and email address (optional). If successful, the program will launch. Serial numbers will only activate twice. For further activation of the same serial number you will need to contact technical support. |
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ACTIVATION: Where do I find the serial number for activation?
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It is included with the packaging of the disk. If for any reason your serial number is missing, please contact support. |
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Q:
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ACTIVATION: What if my serial number is invalid?
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A:
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If you see a message saying your serial number is invalid, please go back and try again, taking care to type each digit carefully. If it is still invalid, please contact support. You an only activate each serial number twice. |
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ACCESSORIES QUESTIONS:
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Q:
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Where can I buy the diamonte buckles in the Creative Ideas Book and on the website?
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A:
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You can find many beautiful treasures in craft, jewellery and vintage shops, to make your own presentations. Many are one-off finds, which make beautiful treasured keepsakes. The Boutique Collection of beautiful accessories allows you to add Cristina's sparkling vintage look to your papercraft projects. Gold and silver buckles on satin ribbons, sparkling diamonds and luxurious pearls add that perfect finishing touch to your special creations.
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How can I create the buckle bow featured on some of the Cristina Re invitations?
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The buckle bow uses Cristina Re’s Designer Buckles and Satin Ribbon Coordinates. To create the buckle bow, cut two small pieces of ribbon. Thread one through the buckle, fold the ends back and secure with double sided tape. Then attach the second piece of ribbon, fold the ends back and secure with tape. Complete step-by-step instructions on making buckle bows and other beautiful embellishments are also available in the Cristina Re Paper Style Book.
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CRAFT QUESTIONS:
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Q:
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I'm interested in making the Baby Booties featured in the Cristina Re Creative Ideas Book and on the website. Is the template available?
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Yes, it is available as a template on the Printstation 3 CD.
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How do I make the 'Geisha Girls' paper dolls?
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We suggest using popular origami books with instructions to these and other origami designs. Use Cristina Re Designer Paper to create a modern twist to a traditional art form.
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Q:
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Where can I get instructions to make the invitations and craft shown on the Cristina Re website?
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The photos on our website are provided for inspiration and ideas. Please see our Getting Started section for D-I-Y tips and ideas. The Cristina Re Printstation 3 CD contains easy to use printing templates for creating your own invitations and cards. You can choose from a variety of shapes and sizes and follow the instructions to put them together. Cristina Re's Paper Style Book also has extensive instructions and templates for making many of the invitations and craft ideas featured in our website gallery.
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Q:
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Where can I find some cardboard tubes to decorate with your paper, as seen on the Cristina Re website and in the Creative Ideas Book?
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The cardboard tubes we covered can sometimes be found in art and craft stores such or discount stores. As the stock of these stores varies considerably from month to month, we suggest calling the stores in your local area to see if they have any. You could also have a look around your home for any packaging from cosmetics, chocolates or other products that could be decorated. Be on the lookout for interestingly shaped boxes, tins or bags that could be transformed into beautiful keepsakes using Cristina Re Designer Papers!
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